February 17 2006I did some research online and read people's review then decided to buy this soy milk machine.I know all the time that soy is very good to people's health especially for women so I had great expectation that this thing would work out.I ordered online from their own website and got it after 1 week.It was much bigger that I had imagined.Back in China, my mom used to use a handy soymaker.Anyway, I used it 3 times and it was good.Just that the soymilk didn't taste as fully cooked.Also washing the machine is a bit complicated since the head (where the electric parts are)is undetachable from the grinding part.So you need to hold the heavy head when washing the grinding part.You need to be very careful not to splash water onto the head.It's a bit tricky.
At the 4th usage, it only heated up without grinding at all so we pretty much harvest whole boiled beans.I called the company to fix it but they said I have to pay the mailing.Even though I found online that they have a retailer in my city but they insisted that I mail it back.Also if I still decide to return it later after fixing it, the 30 day warranty won't be extended.It still starts from the date of purchase, not from the date after you fix it.So I decided to return it for refund anyway.I paid $20+ for the mailing.
Another thing I found out about the manual is that, there is inconsitency among different language versions.One version says "push the grind button 3 times", the other versions says "push the grind button 4 times".I don't know which one to follow.
It's quite a lesson to learn.Well, I'll have to look for my soy machine again.I didn't the machine from Amazon so I wouldn't know if the experience would be different if I did.
March 21, 2006
This is a follow up of my previous review for this soymilk maker.I returned the machine and wrote the review here in February.The supervisor of the customer service called me after he saw the online review.He said according to their policy, in case the machine is broken, they should pay for the shipping. The lady who handled my case has worked there for 1+ year but was oblivious of this policy.He also offered to give me a completely new machine with 2 year warranty as a compliment.Well, I tried the new machine out and it is working good.Now I've got the refund for the previous machine as well as the $20 shipping.I guess I should give them a second chance of proving themselves.
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Product Description:
The award winning SoyQuick Soy Milk Maker is highly rated and vastly recommended by many trusted nutritionists, cookbook authors and soy food experts. The SoyQuick Soymilk Maker is completely automated, and allows you to make many different types of fresh organic milks in just minutes. This product makes it hard to justify paying ridiculous prices for store bought soymilk when you can make your own soymilk in 15 minutes for just 10 cents a quart! Versatile machine produces the following:
Features:
Weight: 6 Pounds, 5 Ounces Dimensions: 18.8"
Length, 23.4" Width, 34.5"
Height Voltage: 110v
Workmanship: Stainless Steel
Power: 800W
Made In: China
Capacity: 1.6 quarts / 1.5 liters
*Sesame Seed Milk*Oat Milk*Bean Milk*Seed Milks*High quality stainless steel*Recipe book*Power indicator light with audio alert*One touch operation*Fully automatic*Easy to operate and clean*Gold warranty support Model: SoyQuick Soy Milk Maker (SDZ-4)
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